Important Notification on your DOHA MILES Loyalty Program

Doha Bank is always striving to provide you with the best products and services. With DOHA MILES, you can benefit from a number of services such as redeeming your DOHA MILES for flights and hotel bookings across the globe, exchanging your DOHA MILES to popular frequent flyer programs such as Avios or redeeming your loyalty points on Point of Sale (POS) machines at our partner merchants or Lulu stores in Qatar. We thank-you for your continued patronage as we continue our efforts to introduce new and improved products and services.

Kindly note we have made some changes to the DOHA MILES Program. The changes will be effective from October 6, 2022 and will be automatically applicable to your respective credit cards.

Please go through these carefully and please feel free to contact us regarding any queries on our 24/7 customer services helpline at 4445-6000.

1. Changes in Earn Rate – Doha Miles Loyalty Program

We are revising the Earn rate on Doha Bank Visa Signature and Visa Platinum Credit Cards issued to you against lien, deposit or salary transfer relationship with Doha Bank.

Please refer to the following table for the new earn rates for 1 DOHA MILE:

Changes in Earn Rate on European Economic Area (EEA) – DOHA MILES Loyalty Program

We are revising the Earn rate on European Economic Area (EEA) spends on Doha Bank Visa Signature and Visa Platinum Credit Cards issued to you against lien, deposit or salary transfer relationship with Doha Bank.

Please refer to the following table for the new earn rates for 1 DOHA MILE on EEA spends:

2. Reduced Earning of DOHA MILES / Lulu Points on Select Merchant Categories

We will be introducing reduced DOHA MILES earn rate on the following merchant categories:

Local and international retail spends including e-commerce transactions made under the category of Supermarket & Grocery Stores, Insurance Services, Real Estate and Rental Payments, Taxi, Charity, Petrol, Transport, Education, Quick Service Restaurant, as defined by Visa and MasterCard will be eligible for 20% earning of DOHA MILES or Lulu Points earning.

Please note that the spend segment is generic and is subject to change at the sole discretion of Visa / MasterCard. Kindly note Doha Bank will not be responsible if a transaction does not get captured under the appropriate MCC (Merchant Category Code) or if any merchant has a different MCC to the one categorized by Visa / MasterCard.

Illustration:

For the purpose of clarity, you may please refer to the below illustration:

DOHA MILES Redemption on Point-of-Sales (POS) Machines

The new value of DOHA MILES will be QR 0.035 per DOHA MILE when you redeem your DOHA MILES on Point of Sale machines (POS) on our merchant partners or at Lulu stores in Qatar.

Example:

You are redeeming 10,000 DOHA MILES at one of our merchants with Doha Bank POS machine or at Lulu POS at Lulu Stores in Qatar. Your DOHA MILES will be valued at QR 350. There is no change in the value of Lulu points while redeeming at Lulu Stores in Qatar.

DOHA MILES Exchange to AVIOS

We have revised the DOHA MILES exchange rate to Avios as follows:

Example:

You are transferring 10,000 DOHA MILES to Avios, you will receive 8,000 Avios

DOHA MILES Redemption for cashback on DOHA MILES Loyalty program

The new value of DOHA MILES will be QR 0.02 per DOHA MILE when you redeem your DOHA MILES for cashback on DOHA MILES Program.

Example:

You are redeeming 10,000 DOHA MILES for cashback. Your DOHA MILES will be valued at QR 200.

Eligible Transactions

All eligible retail transactions (Locally & Internationally) and E-Commerce transactions will be awarded DOHA MILES.

Following will not be eligible for DOHA MILES:

• Corporate & SME Credit Cards.
• Cash Advances.
• Government related merchant categories (as defined under Visa / MasterCard rules).
• Remittances.
• Installment plans.
• Fee & Charges.