Customer Experience Kiosk (CXK)
What is the CXK
The Customer Experience Kiosk (CXK) is an advanced digital banking channel designed to enhance customer access to banking services through a secure, efficient, and technology-driven platform. By combining intelligent self-service capabilities with real-time video interaction, CXK enables customers to seamlessly connect with a virtual Customer Service Representative without the need to visit a traditional branch counter.
Why use the CXK?
Developed to extend the Bank’s service capabilities beyond conventional channels, CXK provides a convenient and streamlined way for customers to perform non-cash banking services, submit service requests, and obtain essential account-related documentation. Through integrated identity verification and assisted digital workflows, CXK ensures that all interactions are conducted in a secure, reliable, and compliant manner.
By leveraging innovative technology and remote service capabilities, CXK supports the Bank’s commitment to delivering accessible, customer-centric solutions while maintaining the highest standards of service quality, security, and operational efficiency.
The services offered are
- Cards Renewal.
- Cards Replacement.
- Raising Disputes.
- Issuing certificates (IBAN, Balance Certificate).
- Credit Card Services.
Cards Product availability for Renewal / Replacement
- Mastercard Platinum Credit Card.
- Mastercard World Credit Card.
- Lionel Messi Mastercard World Credit Card.
- Lionel Messi Mastercard Lifestyle Prepaid Card.
- Mastercard Lifestyle Prepaid Card.
- Mastercard (Riyada) Elite Credit Card.
Terms & Conditions
Please click to read Terms & Conditions
Note:
Doha Bank’s retail, commercial and corporate products are granted at our sole discretion and are subject to the Bank’s terms, conditions and acceptance.
