Qatar Central Bank Requirements to Update Customer Information

Applicable to Individual Customers


In compliance with Qatar Central Bank instructions, you are kindly requested to update your information with the Bank.

Why do I have to update my information?

As per Qatar Central Bank guidelines and regulations, all account holders are supposed to keep their information complete and up-to-date with their respective Banks. You are committed to this pledge upon signing the account opening terms and conditions.

What happens if I don’t update my information?

If you do not update your information before 21st January, your Online Banking and Mobile Banking services will be restricted gradually.

Therefore, we kindly request you to choose one of the options provided by Doha Bank at the earliest to update account information and continue enjoying Banking services.

How can I update my information with Doha Bank?

You can choose one of the below options to update your information.

Online and Mobile Banking

For your convenience Doha Bank is providing you the option to update your information through Online and Mobile Banking channels.

On Online Banking you can update your information by selecting ‘My Profile’ tab, on the top-right corner of the screen.

On Mobile Banking you can access the same function Under ‘My Profile’ Tab from the main menu.

You can update your information by navigating through different tabs such as QID/Passport Details, Address Details, etc. When you click on the tabs you can easily see which information is missing and mandatory fields are also highlighted. Screen messages will guide you if any supporting documents are required to update your information, so you can upload any supporting document such as your QID, Passport and Salary Certificate on the same page.

Please note that, after successful submission, your information will be updated in Bank Systems within two (02) working days.

Doha Bank Branches with Extended Hours

For your convenience, we have further extended working hours of following branches to receive your requests. You can visit one of our branches with following documents.

  • Valid original QID or Residence permit
  • Valid passport
Branch Sunday to Thursday
Main Branch 4:00 PM to 7:00 PM
Al Gharafa Branch 4:00 PM to 7:00 PM
Salwa Road Branch 4:00 PM to 7:00 PM

Please click to see branch locations

Locate Us

Other Doha Bank Branches

You can also reach following branches, on weekdays from Sunday to Thursday between 7:30 AM and 1:00 PM to submit information update requests.

  • Main Branch
  • Al Rayyan Branch
  • Salwa Road Branch
  • Bin Omran Branch
  • Corporate Branch
  • Wakra Branch
  • D-Ring Road Branch
  • Al Gharafa Branch
  • Museum Branch
  • Al Khor Branch
  • Al Ruwais Branch
  • Old Airport Branch
  • Mesaieed Branch
  • Dukhan Branch
  • Mirqab Branch

Please click for Branch Working Hours

Branch Working Hours

Mall Branches

Our Mall Branches can also serve you during after working hours or weekends. Feel free to visit one of the following Branches:

  • Saturday to Thursday, between 9:00 AM to 2:30 PM or 3:30 PM to 9:00 PM
  • Fridays between 4.00 PM to 9.00 PM
  • City Centre
  • Mall of Qatar
  • Doha Festival City
  • Abu Hamour
  • North Gate Mall
  • Lulu Hyper-Gharafa
  • Lulu Hyper-D Ring Road

For more details please call Hello Doha on 44456000.