MOBILE BANKING Privacy Policy
Doha Bank Mobile Banking Privacy Policy
This Mobile Banking Privacy Policy supplements the Privacy Policy and Doha Bank’s terms and conditions. It applies to personal data collected and processed specifically through Doha Bank’s mobile banking application.
For more information on Doha Bank’s general data privacy and protection practices, please refer to the Bank’s wider Privacy Policy.
Overview
This Policy outlines how Doha Bank (‘we’, ‘us’, ‘our’) and its affiliates and subsidiaries collect, use and secure your Personal Data when you interact with our application. It also tells you how you can access and update your Personal Data, and make certain choices about how your Personal Data is used.
What type of Personal Data do we collect?
We want you to understand the types of data that we may collect through the application, so that you can make informed decisions about what you choose to share with us. Personal data is any information that can identify you as an individual. We may collect such information when you interact with the application in connection with our products or services.
Types of personal data include:
- Personal particulars (e.g. name, address, ID, employment details etc.).
- Banking information and financial details (e.g. debit card number, transactions etc.).
- Details of interactions with us (e.g. Call Center, WhatsApp Chat, Message Center).
- Technical and usage information (e.g. device details, IP address, login information and activity, security-related information).
- Information obtained from mobile device with your permission.
Device permissions
Depending on the user’s specific device, the application may request certain permissions that allow it to access the user’s device data as described below. By default, these permissions must be granted by the user before the respective information can be accessed.
The permission can be revoked by the user at any time. The exact procedure for controlling the application’s permissions may be dependent on the user’s device and software. Please note that the revoking of such permissions might impact on the proper functioning of the application.
- Camera permission: Required to enable the application to access the device camera for the following purposes: capturing a profile photo, performing face authentication, and taking photos of personal documents (such as an ID, passport, or employment letter) when submitting requests to update personal information within the application.
- Telephone permission: Required for capturing phones status and identity such as Device ID (unique Device ID provided by the platform), Device OS type, Device Name and Device Model.
- Files / Media / Storage permission: Allows the application to upload photos or documents from your device when you update your personal information or profile picture by selecting from your device’s gallery. Only PDF, JPG, JPEG, PNG formats are permitted.
This permission also enables you to download your account statements and transaction receipts (generated in PDF format) during transfers or bill payments.
Please note that we do not access, read or collect the photos, videos or media on your device beyond the specific files you choose to upload. - Other permissions required to ensure the application functions securely and reliably, such as the ability to:
- View Network / Wi-Fi connections, to verify internet availability before performing online services.
- Access Google service configuration, to support secure, device-level services required by the application.
- Use fingerprint / biometric hardware, to enable secure biometric authentication, where supported.
- For operation and maintenance purposes, the application may collect files that record interactions with the application (i.e. system logs).
How do we collect your Personal Data?
We collect personal data in the following ways when you use our application:
- Directly from you when you register, log in, transact, or communicate with us through the application or related sites/applications, during product sign-ups and promotions, contests and giveaways, application downloads and registrations, or general digital banking services.
- Automatically when you access or use the platform or related sites/applications, including technical and usage information.
- Through permissions you enable on your device.
What do we use your Personal Data for?
Your personal information allows us to create more personalized and unique banking experiences just for you. When you trust us with your data, it’s only right that you understand how we may use it:
- For general support:
- To provide and operate banking services, including processing transactions, responding to inquiries, and sending service-related communications.
- For our internal operations:
- To authenticate and secure your access, including identity verification, login activities and fraud prevention.
- Manage our day-to-day business operations.
- Aid research and analysis, so that we keep improving our services, products and advertising strategies.
- Ensure the information we have about you is up to date and accurate.
- Maintain records and meet applicable laws and regulations.
- Seek professional advice, including legal.
- Update you on changes to our products or services that you may be currently engaged in. We conduct surveys, test features in development, and analyze the data we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.
- For marketing purposes:
- Where permitted by law and subject to your preferences, we use your personal data to inform you about our products, services and offers that you might be interested in (via direct mailers, SMSs, phone calls etc).
Who do we share your Personal Data with?
Doha Bank may share personal data, where we deem it necessary or appropriate to do so, including:
- To regulatory or public authorities, and other entities, when required by law, legal process, litigation or requests from credit agencies, respective central banks or any other governmental authorities within the respective countries.
- To trusted third parties engaged to provide services to us or perform services on our behalf.
- When required to enforce our rights against you or in connection with a breach by you of our policies or the terms and conditions for our digital channels and banking services.
- When necessary to prevent prohibited or illegal activities.
Please note, we do not rent or sell your personal data to any third parties for any purpose.
What rights do you have regarding your Personal Data?
You may exercise certain rights regarding your personal data through the application, by visiting the nearest Doha Bank branch, or via email. These rights include:
- Access and review your data on the application at any time.
- Ask for your data to be updated or corrected. It is your responsibility to keep your personal information up to date by updating your profile through our digital channels. We are not responsible for any costs, losses, damages or expenses or other issues arising from you by not keeping your personal information up to date.
- Request deletion of certain personal data, where we have no lawful basis to retain it.
- Object to, or restrict specific processing activities on the application, such as permissions. Please note that this may affect the application’s functionality or quality of service.
- Withdraw your consent at any time for optional features that rely on consent e.g. promotional notifications.
How do we protect your data?
We implement security measures to prevent the loss, misuse and unauthorized access, alteration or disclosure of your information, including encryption, firewall and access controls. You are responsible for complying with any security requirements we inform you of, such as keeping your passwords and other login information private and not sharing them. Please reach out to us immediately if you suspect there is unauthorized access or use of your details.
Changes to this privacy policy
Doha Bank reserves the right to make changes to this privacy policy to reflect any amendments in the applicable laws, any change in the way we handle your personal data and based on your feedback whenever applicable. The updated policy will be posted on this website or notified to you within the application as necessary.
Talk to Us
Should you have any inquiries with regards to the accuracy of your personal information or of any transaction occurring through our digital touchpoints, please contact us through the following channels:
Call Center : +974 44456000
WhatsApp Chat : +974 44456000
Email : Hellodoha@dohabank.com.qa
This Privacy Policy was last reviewed and updated in January 2026