Quality Assurance

  • Develop and implement comprehensive quality assurance strategies, policies, and procedures aligned with business objectives and regulatory requirements.
  • Oversee all aspects of the quality assurance lifecycle, including risk assessment, quality planning, execution, monitoring, and control.
  • Lead the formulation of Bank-wide Quality Assurance plans and practices, focusing on improvement and remediation, in close collaboration with respective Business / Support units.
  • Liaise with customer-facing/support units to monitor and ensure consistency in customer service experience and service delivery within defined parameters.

For detailed job description and to apply for this position, please follow the below link.

https://www.linkedin.com/jobs/view/4226060213

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